ISO 20000-1:2018 - IT Service Management System (ITSMS)
ISO 20000-1:2018 is the international standard for IT Service Management, ensuring reliable, high-quality IT services aligned with business needs.
Overview
ISO/IEC 20000-1:2018 is the global standard for IT Service Management Systems (ITSMS). It specifies requirements for establishing, implementing, maintaining, and continually improving a service management system. Excellency BD supports IT service providers, data centers, and corporate IT departments in Bangladesh to align IT services with business objectives and achieve international certification.
Core Principles
Service Management System: Structured approach to managing IT services.
Service Design & Transition: Planning and deploying new or changed services.
Service Delivery: Ensuring agreed service levels are met.
Relationship Management: Managing customer and supplier relationships.
Continual Service Improvement: Ongoing enhancement of service quality.
Key Benefits
Certification Process
Gap Analysis
We assess your current processes against standard requirements and identify gaps.
Documentation
Development of policies, procedures, and records aligned with the standard.
Implementation
Roll-out of the management system across your organization with expert guidance.
Internal Audit
Conduct internal audits to verify readiness and address non-conformities.
Certification Audit
Support through stage 1 and stage 2 certification audits with the certification body.
Certification & Beyond
Receive your certificate and ongoing support for surveillance audits.
Related Services
Why Excellency BD?
- ✓ Expert ISO consultants
- ✓ End-to-end support
- ✓ Affordable pricing
- ✓ Timely certification